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FAQs

 

If your COD order status says 'PENDING', it means that we are still awaiting mobile verification from your side. Confirm your order by giving us a call from your registered mobile number at +91987454966. If verification is unsuccessful, we shall call you (anytime from 11:30am - 8pm) to confirm the same. You shall be updated via email regarding delivery details post confirmation. Please note: If we fail to contact you within 3 days of your placing the order, your order will automatically get cancelled.

ADD/ REMOVE A PRODUCT We are sorry to say that after you have placed an order, you will not be able to add or remove a product to/from your order. But you may place a new order for the desired products. Cancel your current order and place a new order for the products that you wish to receive. Or you may give us a call at +91987454966 for further assistance. We will always be happy to be at your service.

Our moto is simple. To make you look good, feel good and keep you happy about the little things that life has to offer. In the case of COD Order: As per company's policy, COD orders go through the confirmation process so that we can verify your shipping details. You can confirm your COD order through various channels: - Wait for our call. You will receive a call from our customer care executives/IVR within a few hours of order placement. - After the order has been confirmed, a confirmation email will be sent to you. Congratulations, your order is confirmed! We take care of your item(s) like our own, because it's your newest addition afterall! These are the steps after your order has been confirmed: - As soon as the order gets confirmed, our team works vigorously to procure the item(s). - Your products are then put through careful Quality Checking. - The items are then packed and dispatched through our reputed courier partners. - The items are then delivered to you within the delivery date. - We are always happy to stay in touch with our dear customers. We will always be at your side as we will keep you informed about the Order Status through emails. For your information: - If you order multiple items, your items may be dispatched together/separately or in same package/separate packages. - When any of the items in the order is dispatched, email is sent. Status of rest of the items will be conveyed in the same email or separately. - If we are experiencing any unavoidable delay or your order is not dispatched/delivered till the expected date, please don't stress yourself, just relax and wait for our email. Kindly do check your SPAM/Promotional tabs if you are using a Google Account incase you have not received any of our emails.

Yes. You need to pay COD every time when you receive an item of your order. If any of your items in that order has a price lower than Rs 2000, then you need to pay additional Rs 150 as Delivery Charges. For items having prices over Rs 2000, you wouldn't be billed any additional Delivery Charges.

Cancellation of any order may not be possible if the following events take place : If all items in the Order are Shipped - We will not be able to process your request to cancel the order if all the items are shipped. However, you can return the order and get a refund (An email with the Refund Policies will be sent to you soon after cancellation of the order). No Partial Cancellation - We are sorry to say, but Partial Cancellation of any order will not be accepted. You shall be able to cancel your complete order ONLY.

Your refund mode will depend on the payment mode while placing the order : 1) In case you have placed a COD order, you can simply reject the delivery of the order. 2) In case you have requested a Refund for a Prepaid Order (using credit card/debit card/netbanking for order placement), an email will be sent to you containing the information about the refund procedure.

There are two simple cancellation timelines : 1) In case you have raised the cancellation request before getting the dispatch message, the request will be processed within 2 days and you will be notified via email. 2) In case you have raised the cancellation request after receiving the dispatch message, it may take 4 days to confirm the cancellation and we will notify you by email.

We are sorry to say, but cancellation of one/few item(s) is NOT possible as currently we are NOT accepting Partial Cancellation Requests. Cancellation is applicable on the Whole Order.

The process of changing addresses or other information at Tanti is very simple. You just need to sign-in to your Tanti account, where you can change the address under My Profile section and also update new information related to your profile.

It is very simple to shop at Tanti. The steps of ordering an item are as follows : * Just select a category - choose the item(s) that you desire. * The customers who love to explore more can also select Fabric / Material / Colour / Style / Length / Fit and refer to size guide if required. You can also check the expected delivery time by entering your pincode in the provided space in the ordering page, detailed information about your items will be communicated via email once you have placed an order. * Create an account by registering or you can also proceed by just entering your email id. Note: If you register with us you will get the following benefits : it will help speed up the ordering process - it will allow us to keep you informed about your orders through email. * Your shipping address has to be entered very carefully. * Check the final price after the shipping charge has been added. * Select one of the payment options (COD, Net-Banking/Debit or Credit Card). Currently we are only taking queries for selected products, just select the product with your phone number and we shall arrange for the product to be delivered to you. Congratulations, your order has been placed. You will now receive a confirmation email from us. You can check Order Summary in case you had logged into your account while placing the Order. Didn’t receive any communication? OR Facing issues while placing order? OR Website hung up at the payment page? OR Order was not successful? You can always place your Cash-On-Delivery order over phone with our available customer care executives at __________.

When your order is successfully placed : We will send you an email with the details of your product(s). Do keep an eye out for it and be sure you go through that. You can also check the Order Summary section in you profile.

We are happy to inform you that YES, we do take orders over the phone. The only payment mode possible for these orders is Cash On Delivery only.

After placing a COD order, a confirmation call may be made to verify the mobile number of the recipient. This is crucial to ensure smooth coordination between you and our courier partner. Our processing team starts working on the order only after confirmation. Please note that if we are unable to do so within 3 days of order placement, we would be forced to cancel the order.

No, Bulk Orders cannot be placed through Tanti as the website only caters to end customers.

Cash On Delivery may not be offered in certain areas subject to the discretion of our logistics partner. Additionally, our internal team reviews the purchase history of all customers and may restrict the use of COD for some based on their long term shopping experience with us. We have several other modes of payment for you to choose from if COD is not available for you or the address you selected for delivery.


About the Brand
Tanti is a leading Saree Brand having showrooms in Kolkata and Bengaluru. The Brand deals in Exclusive Handoven Handloom Saree having latest collection for Tant, Jamdani, Cotton, Tussar, Linen, Khadi, Matkha, Raw Silk, Spun, Ghicha, Makhleen, Madhubani Printed Sarees at an affordable price range.
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